A male and female support agent smiling while they assist a customer on a computer in a call center.

Professional user support:

Your IT help for questions and problems

Smooth user support is crucial for the productivity and satisfaction of your employees. Whether it's technical questions, system problems, or training, the right support ensures that your users can always work optimally. We help you find the right IT experts or, if you wish, take your support to the next level with a customized managed service.

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Fast, reliable support for your users – with the right IT experts at your side

In a digitalized working world, smooth user support is essential for the success of your company. Whether it's technical questions, system problems, or training, competent support ensures satisfied users and minimizes downtime. As a competent solution provider in the IT sector, we help you find qualified specialists and tailor-made support services.

Why is effective user support so important?

Minimizing downtime: Quick problem solving keeps operations running smoothly.
Increasing user satisfaction: Competent support promotes acceptance and productivity.
Training & onboarding: New employees are quickly trained and integrated.
Ensuring IT security: Continuous support protects against security risks.

Customized user support

Customized user support – tailored to your solution
In addition to traditional IT support, we also offer product-specific user support – tailored to your company's own services or software solutions.

Our sister companies from the SOMI Group play a central role in this:

SOMI Services GmbH assumes operational responsibility for your individual support processes.
SOMI Academy GmbH ensures targeted knowledge transfer through practical training courses.

This is how we create a sustainable support concept with expertise, scalability, and user focus.

Trend analysis: Digital workplace – increasing complexity requires smart support solutions

Increasing digitalization with hybrid working models, cloud applications, and collaborative tools is placing new demands on support. Studies show that over 60% of companies plan to increase their support capacities in the next 12 months – especially in rapidly growing IT environments. The need for scalable, professional user support is growing noticeably.

Our services – From placement to managed support

Recruitment of IT support experts

We find experienced help desk staff, service desk agents, and support technicians for you.

Managed support solutions

Our sister company SOMI Services GmbH takes care of ongoing user support – flexibly, scalably, and reliably.

Training & knowledge management

We support you in collaboration with SOMI Academy GmbH in training your employees in the use of new systems and tools.

Project-related support services

Our sister company SOMI Services GmbH provides customized solutions for special requirements or temporary bottlenecks.

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Our expertise for your company

Years of experience

With many years of expertise and clear guidelines, we ensure legally compliant cooperation with consultants.

Technical focus

We analyze your project goals precisely and find the right experts—or offer you complete managed solutions for maximum flexibility.

Match Making

Thanks to careful pre-qualification, we present you with an exclusive selection of ideal candidates.

Process control

We take care of the management and coordination of all processes—for efficient and smooth projects.

Sustainability

We accompany you through every step of the project and provide continuous feedback to ensure lasting success.

Web app

Our MySOMI Web app combines contract management, commercial processes, and project support in one digital tool.

Over 270 customers trust

SOMI Experts and our comprehensive expertise

We operate independently of any industry and adapt to your individual requirements. With our many years of experience, we support you in finding exactly the specialists and executives who will drive your company forward in the long term.

Over 10,000 successful placements

in freelancing, permanent employment, and temporary staffing

Successful placement of more than 10,000 candidates in permanent positions and temporary staffing.

One-Face to the Customer

with SOMI Experts

You will be supported in all matters and services by a personal contact person at SOMI. This prevents information loss and constantly changing contact persons.

Europe-wide presence

Wherever you need us

We are also there for you outside Germany. With our locations in Frankfurt a. M., Düsseldorf, Mainz, Berlin, Munich, Paris, and Vienna, we offer you local advice and fast support.